At MyHealth1st, we want every patient and customer to feel confident in their purchase. Below is our official policy for returns, exchanges, refunds, and deposits for services purchased through our online store.
We accept returns and exchanges on supplement products under the following conditions:
Items must be unopened, unused, and in their original packaging.
Returns and exchanges must be requested within 30 days of the purchase date.
Once your return is received and inspected, we will process your refund to the original payment method or issue a store credit.
Customers are responsible for return shipping costs unless the product arrived damaged or in error.
Our clinic partners with trusted medical manufacturers to provide high-quality regenerative and wellness devices. Because these products are classified as medical devices, our return and warranty process is different:
We do not accept returns on opened or used medical devices.
If you believe your device has a manufacturer defect, please contact us immediately at 336-306-9393 or [email protected].
We will help coordinate troubleshooting, repair, or replacement based on the manufacturer’s warranty process.
Each device may have unique warranty terms from the manufacturer; we will guide you through the correct steps.
Certain services purchased online—such as New Patient Assessment packages, microneedling sessions, or other aesthetic procedures—are treated as deposits until the service is rendered.
Your purchase is fully refundable until you are officially scheduled for the service.
Once your appointment is booked, the deposit becomes subject to our cancellation policy.
If you need to cancel or reschedule, you must provide at least 48 business hours’ notice.
Cancellations made with less than 48 business hours’ notice—or no-shows—forfeit the deposit, and no refund will be issued.
If you reschedule with appropriate notice, your deposit remains active and will be applied to your service.
If your order arrives damaged, incomplete, or incorrect:
Notify us within 7 days of delivery.
Provide your order number and photos of the issue, if applicable.
We will arrange prompt replacement or corrective action at no cost to you.
To initiate a return, request a refund, or report a defective product, contact:
MyHealth1st PA
📞 336-306-9393
📧 [email protected]
Please include your order number, full name, and a brief description of the issue. Our team will respond as quickly as possible.
Refunds can only be issued to the original payment method used at checkout.
Store credit may be offered in some circumstances where a return is approved but a refund is not eligible.
We reserve the right to modify or update this policy at any time to reflect clinic operations or manufacturer requirements.
