At MyHealth1st, we want every patient and customer to feel confident in their purchase. Below is our official policy for returns, exchanges, refunds, and deposits for services purchased through our online store.
We accept returns and exchanges on supplement products under the following conditions:
Items must be unopened, unused, and in their original packaging.
Returns and exchanges must be requested within 30 days of the purchase date.
Once your return is received and inspected, we will process your refund to the original payment method or issue a store credit.
Customers are responsible for return shipping costs unless the product arrived damaged or in error.
Due to the personal-use nature of advanced light therapy devices, including head-worn photobiomodulation systems, all device sales are considered final sale once shipped. We strongly encourage prospective purchasers to contact our team with any questions prior to purchase so we can help determine the best fit for your goals and ensure you are selecting the appropriate device model.
Order Cancellations
Orders canceled after fulfillment processing has begun or after inventory has been allocated may be subject to a 10% cancellation/restocking fee to offset processing, vendor, and administrative costs.
Orders that have already shipped cannot be canceled and will instead follow the return eligibility guidelines below.
Returns & Exchanges
We may accept returns or model upgrades/exchanges only for devices in new, unopened condition and at the sole discretion of MyHealth1st.
To qualify:
The device must be unused, unopened, and returned in original packaging
Return shipping costs are the responsibility of the purchaser
The device must be received and inspected by MyHealth1st prior to approval
Approved returns, exchanges, or upgrades are subject to a 10% restocking fee
If the device has been opened, used, damaged, or is not returned in like-new condition, it will not qualify for return, exchange, or refund.
Warranty & Defective Devices
If a device arrives damaged, defective, or experiences a manufacturer-related malfunction, we will gladly assist in facilitating support through the manufacturer warranty process. You may contact our office at [email protected] or 336-306-9393. Warranty terms and support information are provided in the Use and Purchase Agreement sent to you via email.
Trial Periods
We do not currently offer at-home trial periods for purchased devices. For local patients, limited in-office demonstrations of select devices may be available upon request.
Educational Support
To help ensure a smooth experience, MyHealth1st provides:
Device instruction materials and user manuals
Manufacturer walkthrough/training videos
General starting recommendations and educational guidance
Please note: unless purchased as part of an active patient care relationship, MyHealth1st does not provide individualized medical advice, diagnosis, or treatment protocols related to device use.
If you have questions before purchasing, our team is happy to help guide you through available options.
Certain services purchased online—such as New Patient Assessment packages, microneedling sessions, or other aesthetic procedures—are treated as deposits until the service is rendered.
Your purchase is fully refundable until you are officially scheduled for the service.
Once your appointment is booked, the deposit becomes subject to our cancellation policy.
If you need to cancel or reschedule, you must provide at least 48 business hours’ notice.
Cancellations made with less than 48 business hours’ notice—or no-shows—forfeit the deposit, and no refund will be issued.
If you reschedule with appropriate notice, your deposit remains active and will be applied to your service.
If your order arrives damaged, incomplete, or incorrect:
Notify us within 7 days of delivery.
Provide your order number and photos of the issue, if applicable.
We will arrange prompt replacement or corrective action at no cost to you.
To initiate a return, request a refund, or report a defective product, contact:
MyHealth1st PA
📞 336-306-9393
📧 [email protected]
Please include your order number, full name, and a brief description of the issue. Our team will respond as quickly as possible.
Refunds can only be issued to the original payment method used at checkout.
Store credit may be offered in some circumstances where a return is approved but a refund is not eligible.
We reserve the right to modify or update this policy at any time to reflect clinic operations or manufacturer requirements.
